IBM is ripping out a reported 67,000 internal Siebel seats that it’s been paying Oracle for – the same Oracle that competes with IBM at the top of its voice – and replacing them with SugarCRM.It’s to say the least a boost for SugarCRM, which is doubtlessly thinking IPO at...
Companies continue to invest in Customer Relationship Management(CRM) to reduce costs and increase revenues − and with good reason. Analysis of recent Nucleus CRM case studies shows that for every dollar a company spends on CRM, it gets back an average of $5.6.
Custom Modules by Sugar Partner Bhea Technologies Dramatically Increase EfficiencySugarCRM, the market-leading customer relationship management (CRM) company that enables enterprise-wide customer engagement, today announced that TechLiveConnect (TLC), a provider of advanced IT support services for consumers and small office/home office (SOHO) users, turned to SugarCRM and October...
Q] How can companies and social CRM technology providers make social projects more than just engagement objectives and actually link social activities to clear and measurable business objectives? A year ago, when we talked about social connected CRM capabilities, there was not much interest in the industry. Today, both enterprises and...
SugarCRM the world’s fastest-growing customer relationship management (CRM) company, today announced that its customers will take the stage at SugarCon 2012 (April 23-26, 2012), highlighting the ways CRM has transformed their organizations. SugarCon attendees will discover how CRM can do much more than simply track...
CUPERTINO, Calif., Aug 16, 2012 (BUSINESS WIRE) — SugarCRM, the world’s fastest-growing customer relationship management (CRM) company, today announced its 11th consecutive quarter of year-over-year billings growth, reporting a 36% year-over-year increase in the second quarter of 2012. Total billings for the first half of 2012 were up 73% over...
Undercutting one’s competitor on price is a time-honored business strategy, practiced by companies selling everything from milk to bread to oil to beer to software.In the online CRM market, SugarCRM has been marketing against its chief target, market leader Salesforce.com, with a fury. The SugarCRM website guarantees that Salesforce.com customers...
Business IssueThe TechLiveConnect (TLC) remote tech support service provides advanced, remote technical support to consumers and small businesses. With call centre volume quickly growing from 500 to 3,000 calls per day, TLC’s remote technicians and managers realized they needed a system to automate inefficient manual processes that were unsustainable at...
