SugarCRM for Marketing, Sales and Service
SugarCRM
SUGARCRM PRODUCT PORTFOLIO
Let the platform do the work. Implementing SugarCRM since 2004.
Complete CRM Suite for your Marketing, Sales and Support Teams
SugarCRM facilitates solutions for sales, marketing, and service teams to collaborate across the entire customer life cycle. It helps businesses analyze their customers with high-definition customer experience (HD-CX). Whether you are a mid-sized business or an enterprise or a sales and marketing professional, the unified solutions offered to help you attract, track, and retain customers. SugarCRM brings great innovation and value towards cultivating customers for life.
SugarCRM Pricing/Cost
Marketing CRM | Price (USD) | Pricing Unit | Onsite / Cloud | Functionality |
|---|---|---|---|---|
Sugar Market | $ 1000 | 10k contacts per month | Cloud | Marketing Automation |
Sales CRM | Price (USD) | Pricing Unit | Onsite / Cloud | Functionality |
|---|---|---|---|---|
Sell Essentials | $ 49 | Per user per month | Cloud | Sales CRM, SFA CRM, Pipeline Management, Deal Management |
Sell Advanced | $ 85 | Per user per month | Cloud | |
Sell Premier | $ 135 | Per user per month | Cloud |
Service CRM | Price (USD) | Pricing Unit | Onsite / Cloud | Functionality |
|---|---|---|---|---|
Sugar Serve | $ 80 | Per user per month | Cloud | Service / Support CRM, CRM for Managing Complaint, Cases and Tickets |
On-Premise CRM | Price (USD) | Pricing Unit | Onsite / Cloud | Functionality |
|---|---|---|---|---|
Sugar Enterprise | $ 85 | Per user per month | On-premise | Complete CRM |
Sugar Enterprise + | $ 120 | Per user per month | On-premise | Complete CRM |
SugarCRM Overview
Time. HD-CX – Time. HD-CX provides a complete historical record of every change event in the customer journey to ensure full situational and directional awareness of your customers and business. Accurate predictions enable companies to make better business decisions, manage risk, identify and respond to problems and opportunities more quickly.
Data Enriched AI – Sugar’s AI-technology and machine learning algorithms aren’t limited by the data in your CRM. The user don't need to undertake a CRM cleanup project before seeing the value of AI. HD-CX AI models can produce remarkable results with limited or incomplete data and enable predictions beyond the scope of your CRM data alone.
No Touch Information Management – HD-CX maximizes automation of data collection, processing, analysis, and presentation to minimize user effort. This flips the value equation enabling users to spend less time entering and finding customer information and more time engaging with customers.
Business-Wide Efficiency – HD-CX provides well-integrated applications that automate, manage, and perform data consolidation across all customer-facing processes to enable coordinated engagement and shared purpose across organizations. It grows beyond CX and extends its value by integrating with processes and data in other operational systems across the company, such as finance or human resources.
SugarCRM Products and Pricing Info
Marketing Automation using Sugar Market
Sugar Market: All-You-Need Marketing Automation Software. Sugar Market is SugarCRM’s marketing-automation solution. Sugar Market’s intuitive campaign builder along with its advanced automation and superior reporting enable marketers to understand engagement, improve conversion, and drive more revenue.
Sugar Market aligns an organization’s marketing and sales team into one cohesive unit, providing the sales team easy and continuous access to key information directly in CRM. Sugar Market integrates SugarCRM as well as with several other CRMs viz Salesforce CRM, Sage CRM, Microsoft Dynamics CRM.
Sugar Market
$1000
USD/Per Month for 10K Contacts
Additional Contacts Starting $150/Month
Unlimited Users/Billed Annually
Marketing Automation Software with Sugar Market
Sugar Market serves as an all-in-one automation solution designed to meet the needs of today’s marketers. It offers user-friendly campaign building tools, dynamic personalization options, and robust reporting capabilities. With Sugar Market, marketers can ensure that the sales team receives the right leads at the right time.
Why Sugar Market is an All-You-Need Marketing Automation Software:
- Sugar Market helps you get your website discovered by combining SEM, SEO, and social media management tools
- Attract more visitors to your website and gain visibility into how they interact with digital assets
- Capture leads by creating conversion-focused landing pages, emails, and forms with intuitive, drag-and-drop builders
- Qualify leads with multi-step nurture campaigns and sophisticated lead scoring models
- Automation platform to drive alignment with sales and efficient handing off of most qualified leads
- Advanced Analytics, a powerful BI-grade reporting module included with every package
- Sugar Market has native integrations with more CRMs than any other marketing automation platform
Sales Force Automation using Sugar Sell on Sugar Cloud
Sugar Sell: Next-Generation Sales Automation Platform. Sugar Sell is an intelligent sales automation and customer management software that guarantees an outstanding user experience. As a business, you are creating a treasure trove of customer information all the time. It is only logically smart that you put that data to great use.
Sugar Sell helps you do just that. It takes the customer data you generate daily every email sent, every account update, every social media message to paint a clear picture of the customer life cycle and journey. With their unique time-aware CX platform, you will always have instant access to the exact insights you need throughout your history with customers.
Sell Essentials
$49
USD/Per User Per Month
3 Users Minimum/5 Users Maximum
Billed Annually
SFA CRM for SMB
Sugar Sell Essentials is carefully designed for small and medium-sized businesses (SMBs). This sales force automation solution is ideal for growing teams of 3 to 5 users, offering essential functionality along with basic support and ease of upgrade options. It helps SMBs streamline their sales processes and achieve their growth goals effortlessly.
Sell Advanced
$85
USD/Per User Per Month
3 Users Minimum/Billed Annually
Sales CRM with AI Capabilities
Sugar Sell Advanced is a powerful CRM solution that takes your sales automation to the next level. With integrated Mail & Calendar features and standard support, it offers a suite of advanced tools. These tools help your team to focus on the best leads, engage with customers effectively, manage sales pipeline, and close deals seamlessly. It’s the ultimate choice for businesses seeking enhanced sales automation for greater success.
Sell Premier
$135
USD / per user per month
10 users minimum / billed annually
Sales CRM with AI Capabilities and Analytics
Sugar Sell Premier is an advanced CRM solution tailored for businesses facing complex sales scenarios and those operating on a mid-to-large or global scale. It comes with smart AI tools designed to supercharge your sales process, making it faster and smoother. This advanced solution serves as a handy shortcut to closing deals more efficiently, no matter how complex your sales operations may be.
Why Sugar Sell is a Next Level Customer Relationship Management Tool:
- Sugar Sell’s Sugar Hint helps you spend less time on collecting data points and data entry
- Sugar Customer Journey Solution ensures everyone is working together and is informed about what actions to take at every step along the way
- Stay steps ahead of customer needs by tracking your customer’s progress through the evaluation, selection, purchasing and on-boarding steps of their journey with you
- Sugar Connect helps keep track of your most critical customer interactions and information, without ever leaving Gmail
- Sync calendars, track emails, monitor social media activities and more
- Customer and prospect details automatically sync in G Suite or Office 365 and pull relevant data to the surface as you interact with prospects and customers in real-time
- Its Renewal Console helps you build lifelong customer relationships with automated renewals management
- Increase efficiency and productivity across the organization with an enterprise-level CRM workflow automation tools designed to automate critical customer-facing processes
Customer Support Automation Using Sugar Serve on Sugar Cloud
Sugar Serve: Superior Customer Service Platform. Sugar Serve is the go-to solution for creating outstanding customer experiences. Too many companies today are investing time and money to capture leads and land sales only to watch those relationships crumble because of a bad customer experience. With Sugar Serve, it’s easy to keep customers happy.
With a customer support platform focused on the features that matter most to service agents, you will always have instant access to the exact insights you need. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has all the essential features that help in enabling outstanding customer experiences. You’ll always be prepared to give customers exactly what they need – at any moment, for any issue or interaction.
Sugar Serve
$80
USD/Per User Per Month
10 Users Minimum/Billed Annually
Customer Support Software using Sugar Serve
Sugar Serve is a dedicated customer support software meticulously designed to optimize the efficiency of your customer support team. It serves as a specialized tool aimed at empowering exceptional customer service team to consistently deliver the highest level of service during every interaction. With Sugar Serve, your customer service becomes not only better but also more efficient, ensuring that your customers receive exceptional and excellent services.
Why Sugar Serve is a Compelling Alternative to Many Customer Service Platforms in the Market:
- Sugar Serve’s intuitive service console guides customer support professionals to the next best action resulting in better response times and resolution rates
- With Sugar’s Self-Service Portal, customers can easily search your knowledge base, get questions answered instantly and open cases for extra assistance
- Have inbound customer service requests automatically routed to the right person. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind
- With our CRM reports, you can gain a deeper understanding of your customers
- Monitor performance across your business including marketing analytics, sales trends, case reports, and customer profiles
On Premises CRM Solution using Sugar Enterprise and Sugar Enterprise +
Sugar Enterprise: Delivers Advanced Customer Relationship Management (CRM) Functionality to Large Companies that Place a Premium on Flexibility and Control. Businesses can find an easy-to-use tool to manage interactions across the customer lifecycle. With the most flexible platform, intuitive user experience, and a broad ecosystem of partners, Sugar Enterprise is building a standout customer experience with cutting-edge CRM technology.
Executive management teams will find a full set of reporting tools to ensure they have the information necessary to make informed decisions. For IT managers, Sugar Enterprise places a premium on flexibility with a full set of tools for system management, customization, and integration.
Enterprise
$85
USD/Per User Per Month
3 Users Minimum/Billed Annually
An Enterprise CRM using Sugar Enterprise
Sugar Enterprise On-Premises is a robust CRM solution for automating sales and customer service tasks. It offers maximum control and customizability, allowing you to adapt the system to your specific needs. With this option you can host your CRM on your own servers ensuring enhanced security, flexibility, and control. It’s an excellent choice for those who want complete control over managing their sales and customer service processes.
Enterprise+
$120
USD/Per User Per Month
3 Users Minimum/Billed Annually
An Enterprise CRM using Sugar Enterprise+
Sugar Enterprise+ On-Premises takes it a step further by providing comprehensive salesforce automation and customer service capabilities within your own environment. In addition to control and customizability, it includes extra productivity features. This means you can host your CRM on your servers, ensuring heightened security, flexibility, and control while also gaining access to advanced tools for optimizing your sales and customer service operations. It’s the ideal option for those seeking to take their CRM to the next level.
Why Sugar Enterprise an Absolute Customer Relationship Management Software with Truly Differentiated Customer Experience:
- Sugar Enterprise provides a robust set of configuration options to tailor screens, modules, and navigation with no coding requirements.
- With Sugar Module Builder even non-technical administrators can create custom modules from Sugar object templates and relate them to existing Sugar modules to track important information.
- Customizations performed in the Sugar Studio environment are fully upgrade-safe.
- Sugar Web Services allow you to easily connect Sugar Enterprise to your existing IT environment or directly access the Sugar Enterprise database.
- Sugar Enterprise allows companies to expose key CRM data elements through the Self-Service Portal. By allowing customers to access key account, support and entitlement information, Sugar Enterprise helps companies reduce support costs while staying aligned with customers.
- With Sugar Cloud Console, companies gain greater control over how their CRM systems are deployed and managed.
SugarCRM Editions and Pricing Plan
Creating a seamless and intuitive Customer experience is essential in building your brand. Among many CRM software solutions, SugarCRM provides a robust and scalable platform that helps you generate long term & profitable customer relationships. Get a clear and simple pricing plan that suits your business needs – no hidden fees or additional charges.
Get Started with CRM Implementation with SugarCRM
Start unlocking your success with the Seamless CRM Implementation of SugarCRM. Contact us to start your business transformation today!
- SugarCRM helps in enhancing customer relationship management by storing and managing customer information, promoting better understanding and personalized interactions.
- Seamless integration with other business tools like email, calendars, and marketing automation platforms.
- Offers robust analytics tools for your business, enabling it to analyze performance, make informed decisions, identify trends, and optimize strategies for improved results.
FAQ
ANS : Yes. SugarCRM offers both cloud-based CRM and On Premise CRM solutions. SugarCloud hosts its products Sugar Sell, Sugar Market and Sugar Serve, on AWS in a Software as a Service (Saas) Model..
ANS : SugarCRM operates as a SaaS company, delivering its CRM SaaS solution through the infrastructure of Amazon Web Services (AWS) and leveraging AWS innovation, security and scalability.
ANS : SugarCRM headquarters is situated in Cupertino, San Francisco Bay Area.
ANS : SugarCRM was founded in 2004 in the San Francisco Bay Area.
ANS : Sugar releases updates for the On-Premises CRM Enterprise Edition once a year. It rolls out all the features released to the cloud quarterly, in a single update during the first quarter of the year.
ANS : Yes, the On-Premises CRM comes with a RESTFul API and can be seamlessly integrated with any other business application. We have expertise in integrating SugarCRM with other business applications and provide professional services to our customers.
ANS : As of 2023, SugarCRM remains a commercial open-source product, which essentially implies that by paying the annual licence fee, users can access the source code for making enhancements and integrations.
The previous SugarCRM community edition (Sugar CE), once offered as a free open source product, is no longer supported by SugarCRM and was discontinued after the SugarCRM 6.5 version, last updated in the year 2012.
ANS : As of 2023, SugarCRM does not provide a free version of its crm platform. The previous free open-source product, SugarCRM Community Edition (Sugar CE), was discontinued in 2012 after the release of SugarCRM 6.5 version.
ANS : SugarCRM is renowned for highly intuitive user interface, which streamlines information access by minimising the number of clicks needed to navigate the system. Its exceptional ease of use has led to recognition and accolades, with the platform winning numerous awards in the “ease of use” category.
ANS : Yes, SugarCRM is a modern web based CRM platform.
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Using SugarCRM as Case Management System/Support Ticketing System/Trouble Ticketing System
What is CRM? Customer Relationship Management Refreshed!
Budgeting for an “onsite” OR “private cloud” SugarCRM Deployment
Planning for your CRM Implementation
