SugarCRM

SUGARCRM PRODUCT PORTFOLIO

Let the platform do the work. Implementing SugarCRM since 2004.

Sugarcrm product protofolio

Complete CRM Suite for your Marketing, Sales and Support Teams

SugarCRM facilitates solutions for sales, marketing, and service teams to collaborate across the entire customer life cycle. It helps businesses analyze their customers with high-definition customer experience (HD-CX). Whether you are a mid-sized business or an enterprise or a sales and marketing professional, the unified solutions offered to help you attract, track, and retain customers. SugarCRM brings great innovation and value towards cultivating customers for life.

SugarCRM Pricing/Cost

Marketing CRM
Price (USD)
Pricing Unit
Onsite / Cloud
Functionality
Sugar Market
$ 1000
10k contacts per month
Cloud
Marketing Automation
Sales CRM
Price (USD)
Pricing Unit
Onsite / Cloud
Functionality
Sell Essentials
$ 49
Per user per month
Cloud
Sales CRM, SFA CRM, Pipeline Management, Deal Management
Sell Advanced
$ 85
Per user per month
Cloud
Sell Premier
$ 135
Per user per month
Cloud
Service CRM
Price (USD)
Pricing Unit
Onsite / Cloud
Functionality
Sugar Serve
$ 80
Per user per month
Cloud
Service / Support CRM, CRM for Managing Complaint, Cases and Tickets
On-Premise CRM
Price (USD)
Pricing Unit
Onsite / Cloud
Functionality
Sugar Enterprise
$ 85
Per user per month
On-premise
Complete CRM
Sugar Enterprise +
$ 120
Per user per month
On-premise
Complete CRM
Overview of sugarcrm

SugarCRM Overview

Time. HD-CX – Time. HD-CX provides a complete historical record of every change event in the customer journey to ensure full situational and directional awareness of your customers and business. Accurate predictions enable companies to make better business decisions, manage risk, identify and respond to problems and opportunities more quickly.

Data Enriched AI – Sugar’s AI-technology and machine learning algorithms aren’t limited by the data in your CRM. The user don't need to undertake a CRM cleanup project before seeing the value of AI. HD-CX AI models can produce remarkable results with limited or incomplete data and enable predictions beyond the scope of your CRM data alone.

No Touch Information Management – HD-CX maximizes automation of data collection, processing, analysis, and presentation to minimize user effort. This flips the value equation enabling users to spend less time entering and finding customer information and more time engaging with customers.

Business-Wide Efficiency – HD-CX provides well-integrated applications that automate, manage, and perform data consolidation across all customer-facing processes to enable coordinated engagement and shared purpose across organizations. It grows beyond CX and extends its value by integrating with processes and data in other operational systems across the company, such as finance or human resources.

SugarCRM Products and Pricing Info

Marketing Automation using Sugar Market

Sugar Market: All-You-Need Marketing Automation Software. Sugar Market is SugarCRM’s marketing-automation solution. Sugar Market’s intuitive campaign builder along with its advanced automation and superior reporting enable marketers to understand engagement, improve conversion, and drive more revenue.

Sugar Market aligns an organization’s marketing and sales team into one cohesive unit, providing the sales team easy and continuous access to key information directly in CRM. Sugar Market integrates SugarCRM as well as with several other CRMs viz Salesforce CRM, Sage CRM, Microsoft Dynamics CRM.

suagar-market logo

Sugar Market

$1000

USD/Per Month for 10K Contacts
Additional Contacts Starting $150/Month
Unlimited Users/Billed Annually

Marketing Automation Software with Sugar Market

Sugar Market serves as an all-in-one automation solution designed to meet the needs of today’s marketers. It offers user-friendly campaign building tools, dynamic personalization options, and robust reporting capabilities. With Sugar Market, marketers can ensure that the sales team receives the right leads at the right time.

Why Sugar Market is an All-You-Need Marketing Automation Software:

Sales Force Automation using Sugar Sell on Sugar Cloud

Sugar Sell: Next-Generation Sales Automation Platform. Sugar Sell is an intelligent sales automation and customer management software that guarantees an outstanding user experience. As a business, you are creating a treasure trove of customer information all the time. It is only logically smart that you put that data to great use.

Sugar Sell helps you do just that. It takes the customer data you generate daily every email sent, every account update, every social media message to paint a clear picture of the customer life cycle and journey. With their unique time-aware CX platform, you will always have instant access to the exact insights you need throughout your history with customers.

Sugar Sell logo

Sell Essentials

$49

USD/Per User Per Month
3 Users Minimum
/5 Users Maximum
Billed Annually

SFA CRM for SMB

Sugar Sell Essentials is carefully designed for small and medium-sized businesses (SMBs). This sales force automation solution is ideal for growing teams of 3 to 5 users, offering essential functionality along with basic support and ease of upgrade options. It helps SMBs streamline their sales processes and achieve their growth goals effortlessly.

Sugar Sell logo

Sell Advanced

$85

USD/Per User Per Month
3 Users Minimum
/Billed Annually

Sales CRM with AI Capabilities

Sugar Sell Advanced is a powerful CRM solution that takes your sales automation to the next level. With integrated Mail & Calendar features and standard support, it offers a suite of advanced tools. These tools help your team to focus on the best leads, engage with customers effectively, manage sales pipeline, and close deals seamlessly. It’s the ultimate choice for businesses seeking enhanced sales automation for greater success.

Sugar Sell logo

Sell Premier

$135

USD / per user per month
10 users minimum
/ billed annually

Sales CRM with AI Capabilities and Analytics

Sugar Sell Premier is an advanced CRM solution tailored for businesses facing complex sales scenarios and those operating on a mid-to-large or global scale. It comes with smart AI tools designed to supercharge your sales process, making it faster and smoother. This advanced solution serves as a handy shortcut to closing deals more efficiently, no matter how complex your sales operations may be.

Why Sugar Sell is a Next Level Customer Relationship Management Tool:

Customer Support Automation Using Sugar Serve on Sugar Cloud

Sugar Serve: Superior Customer Service Platform. Sugar Serve is the go-to solution for creating outstanding customer experiences. Too many companies today are investing time and money to capture leads and land sales only to watch those relationships crumble because of a bad customer experience. With Sugar Serve, it’s easy to keep customers happy.

With a customer support platform focused on the features that matter most to service agents, you will always have instant access to the exact insights you need. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has all the essential features that help in enabling outstanding customer experiences. You’ll always be prepared to give customers exactly what they need – at any moment, for any issue or interaction.

Sugar Serve logo

Sugar Serve

$80

USD/Per User Per Month
10 Users Minimum
/Billed Annually

Customer Support Software using Sugar Serve

Sugar Serve is a dedicated customer support software meticulously designed to optimize the efficiency of your customer support team. It serves as a specialized tool aimed at empowering exceptional customer service team to consistently deliver the highest level of service during every interaction. With Sugar Serve, your customer service becomes not only better but also more efficient, ensuring that your customers receive exceptional and excellent services.

Why Sugar Serve is a Compelling Alternative to Many Customer Service Platforms in the Market:

On Premises CRM Solution using Sugar Enterprise and Sugar Enterprise +

Sugar Enterprise: Delivers Advanced Customer Relationship Management (CRM) Functionality to Large Companies that Place a Premium on Flexibility and Control. Businesses can find an easy-to-use tool to manage interactions across the customer lifecycle. With the most flexible platform, intuitive user experience, and a broad ecosystem of partners, Sugar Enterprise is building a standout customer experience with cutting-edge CRM technology.

Executive management teams will find a full set of reporting tools to ensure they have the information necessary to make informed decisions. For IT managers, Sugar Enterprise places a premium on flexibility with a full set of tools for system management, customization, and integration.

Sugar Connect logo

Enterprise

$85

USD/Per User Per Month
3 Users Minimum
/Billed Annually

An Enterprise CRM using Sugar Enterprise

Sugar Enterprise On-Premises is a robust CRM solution for automating sales and customer service tasks. It offers maximum control and customizability, allowing you to adapt the system to your specific needs. With this option you can host your CRM on your own servers ensuring enhanced security, flexibility, and control. It’s an excellent choice for those who want complete control over managing their sales and customer service processes.

Sugar Connect logo

Enterprise+

$120

USD/Per User Per Month
3 Users Minimum
/Billed Annually

An Enterprise CRM using Sugar Enterprise+

Sugar Enterprise+ On-Premises takes it a step further by providing comprehensive salesforce automation and customer service capabilities within your own environment. In addition to control and customizability, it includes extra productivity features. This means you can host your CRM on your servers, ensuring heightened security, flexibility, and control while also gaining access to advanced tools for optimizing your sales and customer service operations. It’s the ideal option for those seeking to take their CRM to the next level.

Why Sugar Enterprise an Absolute Customer Relationship Management Software with Truly Differentiated Customer Experience:

SugarCRM Editions and Pricing Plans

SugarCRM Editions and Pricing Plan

Creating a seamless and intuitive Customer experience is essential in building your brand. Among many CRM software solutions, SugarCRM provides a robust and scalable platform that helps you generate long term & profitable customer relationships. Get a clear and simple pricing plan that suits your business needs – no hidden fees or additional charges.

Explore our pricing details >>

Get Started with CRM Implementation with SugarCRM

Start unlocking your success with the Seamless CRM Implementation of SugarCRM. Contact us to start your business transformation today!

FAQ

ANS : Yes. SugarCRM offers both cloud-based CRM and On Premise CRM solutions. SugarCloud hosts its products Sugar Sell, Sugar Market and Sugar Serve, on AWS in a Software as a Service (Saas) Model..

ANS : SugarCRM operates as a SaaS company, delivering its CRM SaaS solution through the infrastructure of Amazon Web Services (AWS) and leveraging AWS innovation, security and scalability.

ANS : SugarCRM headquarters is situated in Cupertino, San Francisco Bay Area.

ANS : SugarCRM was founded in 2004 in the San Francisco Bay Area.

ANS : Sugar releases updates for the On-Premises CRM Enterprise Edition once a year. It rolls out all the features released to the cloud quarterly, in a single update during the first quarter of the year.

ANS : Yes, the On-Premises CRM comes with a RESTFul API and can be seamlessly integrated with any other business application. We have expertise in integrating SugarCRM with other business applications and provide professional services to our customers.

ANS : As of 2023, SugarCRM remains a commercial open-source product, which essentially implies that by paying the annual licence fee, users can access the source code for making enhancements and integrations.
The previous SugarCRM community edition (Sugar CE), once offered as a free open source product, is no longer supported by SugarCRM and was discontinued after the SugarCRM 6.5 version, last updated in the year 2012.

ANS : As of 2023, SugarCRM does not provide a free version of its crm platform. The previous free open-source product, SugarCRM Community Edition (Sugar CE), was discontinued in 2012 after the release of SugarCRM 6.5 version.

ANS : SugarCRM is renowned for highly intuitive user interface, which streamlines information access by minimising the number of clicks needed to navigate the system. Its exceptional ease of use has led to recognition and accolades, with the platform winning numerous awards in the “ease of use” category.

ANS : Yes, SugarCRM is a modern web based CRM platform.

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