SugarCRM for Marketing, Sales and Service
CRM Platform for Every Business Need
SugarCRM Product Portfolio
A Unified CRM solution for marketing, sales and service teams, featuring advanced AI capabilities, Mobile App and Email Integration.
Empower Your Business with SugarCRM
SugarCRM is a powerful CRM platform designed to streamline the operations of sales, marketing and service teams, fostering seamless collaboration throughout the entire customer life cycle. By providing high-definition customer experience (HD-CX) analytics, businesses can gain valuable insights into their customer base, ultimately driving more informed decision-making.
Regardless of whether you are a mid-sized business, an enterprise, or a sales and marketing professional, SugarCRM’s unified solutions are tailored to assist you in the vital tasks of attracting, tracking, and retaining customers. The platform’s innovative approach and comprehensive value proposition make it an indispensable tool for cultivating long-term customer relationships. Through its myriad functionalities, SugarCRM empowers organisations to optimise their customer engagement strategies and elevate their overall client satisfaction, ultimately contributing to more sales.
SugarCRM Pricing/Cost
Sugar Market
Marketing CRM-
10k Contacts Per Month
-
Cloud
-
Marketing Automation
Sugar Sell
Sales CRM-
Per User Per Month
-
Cloud
-
SFA CRM
-
Pipeline Management
-
Deal Management
Sugar Serve
Service CRM-
Per User Per Month
-
Cloud
-
Service / Support CRM
-
Managing Complaint
-
Cases and Tickets
Sugar Enterprise
On-Premise CRM-
Per User Per Month
-
On-Premise
-
Complete CRM
SugarCRM Overview
Time Aware Customer Experience (CX) Platform
Sugar’s High Definition Customer Experience (HD-CX) offers a comprehensive historical log of every customer journey event, allowing for complete situational and directional awareness of both your customers and business. Precise predictions empower companies to make informed business decisions, effectively manage risk, and promptly identify and address issues and opportunities.
No Touch, Automated Information Management
HD-CX optimises the automation of data collection, processing, analysis, and presentation to reduce user effort. This shifts the value equation, allowing users to dedicate less time to entering and locating customer information and more time to engaging with customers.
AI Powered Data Enrichment
Sugar’s AI-technology and machine learning algorithms are not constrained by the data in your CRM. Users do not need to embark on a CRM cleanup project before realising the benefits of AI.The AI models for HD-CX can deliver impressive results even with limited or incomplete data, allowing for predictions that surpass the confines of CRM data alone.
Comprehensive Business Efficiency
HD-CX offers seamlessly integrated applications that automate, manage, and streamline data consolidation across all customer-facing processes, fostering synchronised engagement and unified objectives across organisations. It expands its impact beyond CX by integrating with processes and data in other operational systems through the company, including finance and human resources.
SugarCRM Products and Pricing Info
Marketing Automation using Sugar Market
Sugar Market, SugarCRM’s marketing-automation solution, empowers marketers with its intuitive campaign builder, advanced automation and robust reporting tools, allowing them to gain insights into engagement, enhance conversion rates, and boost revenue generation.
By aligning an organisation’s marketing and sales teams into a cohesive unit, Sugar Market ensures that the sales team has seamless and continual access to critical information directly within the CRM.
Furthermore, Sugar Market integrates not only with SugarCRM but also with several other CRMs including Salesforce CRM, Sage CRM, Microsoft Dynamics CRM, facilitating streamlines operations across multiple platforms.
Sugar Market
$1000
USD
Per Month for 10K Contacts
Additional Contacts Starting
$150 Per Month
Unlimited Users
Billed Annually
Marketing Automation Software with Sugar Market
Marketing Automation Software with Sugar Market
Sugar Market serves as an all-in-one automation solution designed to meet the needs of today’s marketers. It offers user-friendly campaign building tools, dynamic personalization options, and robust reporting capabilities. With Sugar Market, marketers can ensure that the sales team receives the right leads at the right time.
Why Sugar Market is an All-You-Need Marketing Automation Software
- Sugar Market helps you get your website discovered by combining SEM, SEO, and social media management tools
- Attract more visitors to your website and gain visibility into how they interact with digital assets
- Capture leads by creating conversion-focused landing pages, emails, and forms with intuitive, drag-and-drop builders
- Qualify leads with multi-step nurture campaigns and sophisticated lead scoring models
- Automation platform to drive alignment with sales and efficient handing off of most qualified leads
- Advanced Analytics, a powerful BI-grade reporting module included with every package
- Sugar Market has native integrations with more CRMs than any other marketing automation platform
Sales Force Automation using Sugar Sell on Sugar Cloud
Sell Essentials
$49
USD
Per User Per Month
3 Users Minimum/5 Users Maximum
Billed Annually
SFA CRM for SMB
SFA CRM for SMB
Sell Advanced
$85
USD
Per User Per Month
3 Users Minimum
Billed Annually
Sales CRM with AI Capabilities
Sales CRM with AI Capabilities
Sell Premier
$135
USD
Per User Per Month
10 Users Minimum
Billed Annually
Sales CRM with AI Capabilities and Analytics
Sales CRM with AI Capabilities and Analytics
Why Sugar Sell is a Next Level Customer Relationship Management Tool
- Sugar Sell’s Sugar Hint helps you spend less time on collecting data points and data entry
- Sugar Customer Journey Solution ensures everyone is working together and is informed about what actions to take at every step along the way
- Stay steps ahead of customer needs by tracking your customer’s progress through the evaluation, selection, purchasing and on-boarding steps of their journey with you
- Sugar Connect helps keep track of your most critical customer interactions and information, without ever leaving Gmail
- Sync calendars, track emails, monitor social media activities and more
- Customer and prospect details automatically sync in G Suite or Office 365 and pull relevant data to the surface as you interact with prospects and customers in real-time
- Its Renewal Console helps you build lifelong customer relationships with automated renewals management
- Increase efficiency and productivity across the organization with an enterprise-level CRM workflow automation tools designed to automate critical customer-facing processes
Customer Support Automation Using Sugar Serve on Sugar Cloud
Sugar Serve is the solution for creating exceptional customer experiences. Many companies invest time and money to capture and convert leads, only to see those relationships falter due to poor customer experiences. With Sugar Serve, maintaining customer satisfaction is effortless.
Our customer support platform prioritizes the most crucial features for service agents, providing instance access to essential insights. From user-friendly dashboards to comprehensive self-service portals, Sugar Serve offers all the necessary tools to facilitate outstanding customer experiences. You will always be ready to provide customers with exactly what they need regardless of the issue or interaction.
Sugar Serve
$80
USD
Per User Per Month
10 Users Minimum
Billed Annually
Customer Support Software using Sugar Serve
Customer Support Software using Sugar Serve
Why Sugar Serve is a Compelling Alternative to Many Customer Service Platforms in the Market
- Sugar Serve’s intuitive service console guides customer support professionals to the next best action resulting in better response times and resolution rates
- With Sugar’s Self-Service Portal, customers can easily search your knowledge base, get questions answered instantly and open cases for extra assistance
- Have inbound customer service requests automatically routed to the right person. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind
- With our CRM reports, you can gain a deeper understanding of your customers
- Monitor performance across your business including marketing analytics, sales trends, case reports, and customer profiles
On Premises CRM Solution using Sugar Enterprise and Sugar Enterprise +
Sugar Enterprise provides advanced Customer Relationship Management (CRM) functionality tailored for medium and large companies seeking flexibility and control. It offers an easy-to-use tool to effectively manage customer interactions throughout their lifecycle. With its highly adaptable platform, and intuitive user experience, Sugar Enterprise is dedicated to creating exceptional customer experiences through stage-of-the-art CRM technology.
Executive management teams can utilise a comprehensive set of reporting tools to access the information needed to make well-informed decisions. Meanwhile, IT managers benefit from Sugar Enterprise’s emphasis on flexibility, providing a complete set of tools for system management, customization and integration.
Enterprise
$85
USD
Per User Per Month
3 Users Minimum
Billed Annually
An Enterprise CRM using Sugar Enterprise
An Enterprise CRM using Sugar Enterprise
Sugar Enterprise On-Premises is a robust CRM solution for automating sales and customer service tasks. It offers maximum control and customizability, allowing you to adapt the system to your specific needs. With this option you can host your CRM on your own servers ensuring enhanced security, flexibility, and control. It’s an excellent choice for those who want complete control over managing their sales and customer service processes.
Enterprise +
$120
USD
Per User Per Month
3 Users Minimum
Billed Annually
An Enterprise CRM using Sugar Enterprise +
An Enterprise CRM using Sugar Enterprise +
Why Sugar Enterprise an Absolute Customer Relationship Management Software with Truly Differentiated Customer Experience
- Sugar Enterprise provides a robust set of configuration options to tailor screens, modules, and navigation with no coding requirements.
- With Sugar Module Builder even non-technical administrators can create custom modules from Sugar object templates and relate them to existing Sugar modules to track important information.
- Customizations performed in the Sugar Studio environment are fully upgrade-safe.
- Sugar Web Services allow you to easily connect Sugar Enterprise to your existing IT environment or directly access the Sugar Enterprise database.
- Sugar Enterprise allows companies to expose key CRM data elements through the Self-Service Portal. By allowing customers to access key account, support and entitlement information, Sugar Enterprise helps companies reduce support costs while staying aligned with customers.
- With Sugar Cloud Console, companies gain greater control over how their CRM systems are deployed and managed.
Get Started with CRM Implementation with SugarCRM
Start unlocking your success with the Seamless CRM Implementation of SugarCRM. Contact us to start your business transformation today!
- SugarCRM helps in enhancing customer relationship management by storing and managing customer information, promoting better understanding and personalized interactions.
- Seamless integration with other business tools like email, calendars, and marketing automation platforms.
- Offers robust analytics tools for your business, enabling it to analyze performance, make informed decisions, identify trends, and optimize strategies for improved results.
Frequently Asked Questions (FAQs)
ANS : SugarCRM operates as a SaaS company, delivering its CRM SaaS solution through the infrastructure of Amazon Web Services (AWS) and leveraging AWS innovation, security and scalability.
ANS : SugarCRM headquarters is situated in Cupertino, San Francisco Bay Area.
ANS : SugarCRM was founded in 2004 in the San Francisco Bay Area.
ANS : As of 2023, SugarCRM remains a commercial open-source product, which essentially implies that by paying the annual licence fee, users can access the source code for making enhancements and integrations.
The previous SugarCRM community edition (Sugar CE), once offered as a free open source product, is no longer supported by SugarCRM and was discontinued after the SugarCRM 6.5 version, last updated in the year 2012.
ANS : As of 2023, SugarCRM does not provide a free version of its crm platform. The previous free open-source product, SugarCRM Community Edition (Sugar CE), was discontinued in 2012 after the release of SugarCRM 6.5 version.
ANS : SugarCRM is renowned for highly intuitive user interface, which streamlines information access by minimising the number of clicks needed to navigate the system. Its exceptional ease of use has led to recognition and accolades, with the platform winning numerous awards in the “ease of use” category.
ANS : Yes, SugarCRM is a modern web based CRM platform.
ANS : Yes, SugarCRM leverages data-driven artificial intelligence (AI) to boost the productivity of sales and support executives. The Sales CRM and Service CRM include predictive AI capabilities, while the Sugar Market Marketing Automation platform features generative AI capabilities aimed at enhancing marketing team productivity.
Related Blogs
Using Sugarcrm for Salesforce Automation (SFA)
Using SugarCRM as Case Management System/Support Ticketing System/Trouble Ticketing System
What is CRM? Customer Relationship Management Refreshed!
Budgeting for an “onsite” OR “private cloud” SugarCRM Deployment
Planning for your CRM Implementation
