Know all about SugarCRM - FAQs

Answer : CRM is Customer Relationship Management tool used for managing business smoothly to obtain satisfied customers. It is a system that enables to effectively manage sales, marketing and service teams and their operations.

Answer : In this digital age where traditional customer relationship management is being outdated, CRM comes to rescue with minimal investment that tracks, measures and organizes your business effectively. For a business with just a few employees, a single-user desktop application — such as MS Excel or Outlook – may be all that’s needed to keep track of customers. But there comes a point in an organisation’s development, however, when sharing customer information across teams or departments makes more sense strategically and also offers greater efficiency as the number of customer records increases.

Answer : Open source technology is something where the developer can see and touch the source code.

SugarCRM is commercial open-source product, developers can access the source code once they buy the yearly license.

Answer : SugarCRM provides a one stop solution to connect and manage marketing, sales and service teams all in one go. It collaborates the team across the entire customer life cycle. It empowers companies to give best world class customer experience. For more information on this click here.

Answer : Bhea is SugarCRM’s most trusted Partner since 2007. Bhea helped 400+ clients in implementing SugarCRM along with some of the largest projects in Asia Pacific. Our certified SugarCRM developers and consultants can understand and deploy CRM for any type of organisation.

Answer : Yes SugarCRM is web based and can be accessed from anywhere. SugarCRM comes with a native mobile app for both android and iphone. And it is also responsive application so that on any device, it adopts to the device size.

Answer : Yes, Data Migration is possible and is part of SugarCRM Implementation. Your data will be smoothly transferred and added to the current CRM maintaining the privacy and 100% security. For more information click here.

Answer : Yes. It is possible and Bhea can help you with this. With Sugar Integrate Data Loader, we will be able to migrate your database from Salesforce to SugarCRM seamlessly and securely.

Answer : SugaCRM’s database architecture makes it possible to move your data to one deployment option to another if your business needs change which depends on your choice.

Answer : SugarCRM products are priced for monthly licensing and for yearly payment. Sugar Sell the sales CRM has three editions priced at $49, $85 and $135 per user per month but billed annual with minimum number of licenses. And Sugar Enterprise is priced at $85 at entry level and the Enterprise+ is priced at $120.

Answer : Bhea’s SugarCRM Implementation fees includes implementation and training fee and includes 1 month support post go live.

Answer : Yes, you can but you wont get you money back.

Answer : The training packages offered under Bhea’s SugarCRM are End user training, Admin training and CRM Jump start.

Answer : Yes.

Answer : SugarCRM can handle huge databases and volume of information.

Answer : SugarCRM allows data to be imported directly from the comma separated values or csv files. Most of the systems including excel can export data in the csv format. If you require help to import thousands of records, please contact Bhea Support for assistance on professional help, might incur additional cost. Also reports can be exported in PDF.

Answer : No, you need to configure the mail server details that you are currently using, inside SugarCRM. You can configure email servers, such as Yahoo, Google or any other Main Server you are using.

Answer : Yes, please contact Bhea sales team.

Answer : Upon termination of SugarCRM, the data will be removed permanently. Upon re-subscription, there will be no data within SugarCRM.

Answer : Yes, your previously input information will be preserved when you upgrade your SugarCRM’s edition. However, downgrading of SugarCRM edition is not supported because the amount & complexity of data processed by higher editions of SugarCRM are more advanced.

Answer : The right edition for you would be according to the features that meet your requirement in your business. To know more click here.

Answer : Yes, you can automate sales force on field.