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CRM Implementation
21 posts
SugarCRM for Marketing Automation – Campaigns, web to lead forms, targets, email templates demystified
SugarCRM is a Customer Relationship Management System that can be used for Sales Force Automation, Customer…
Deep Dive of Sales Console in the SugarCRM Platform
The subscription based business model charges customers a recurring fee typically monthly or yearly to access a…
What is Marketing Automation ?
Marketing Automation is all about using software to automate many of the online marketing activities to give a…
What is QRC (Query – Request – Complaint) in Customer Experience (CX) / Customer Service Language?
Definition of QRC QRC stands for Query Request Complaint. It is a mechanism used to categorize incoming customer…
Using SugarCRM for Sales Pipeline Management and Forecasting – CRM Implementation Simplified
Most of the sales teams and company management talks about Sales Pipeline and Forecasting. Both are some how…
SugarCRM vs Salesforce CRM comparison with facts, differences and reasons – 2024
When it comes Implementing a customer relationship management (CRM) solution, choosing the right CRM software…
Using SugarCRM as Case Management System / Support Ticketing System / Trouble Ticketing System
SugarCRM comes with many customer support automation features. Customer Support or Service teams use…
Budgeting for an “onsite” OR “private cloud” SugarCRM Deployment
There are times when some companies take the decision of going for an onsite SugarCRM deployment or…
Business Needs and User Adoption – A subtle truth for CRM Implementation
We have implemented CRM for quite sometime now in multiple industries. As part of these implementations, we…
Why Do you Need a Portal
The way the entire business community functions has changed drastically with improvements in smart phones and…