Manufacturing companies can benefit a lot by implementing CRM for their sales and support team. It can help them in improving their productivity.
SugarCRM comes with many customer support automation features. Customer Support or Service teams use multiple terminology for this activity. Whenever a customer encounters any trouble or issue with the product or service, they would like to report to the company that has provided the product or service. Some companies call the reported complain as cases
CRM literally expands to Customer Relationship Management. But for a typical professional who wants to implement CRM, it has more meanings than simple expansion. CRM is constantly changing its definition. A few years back and for few industries, CRM means Customer Support Automation. And sometimes CRM is taken as “Sales Force Automation”.
There are times when some companies take the decision of going for an onsite SugarCRM deployment or a private cloud SugarCRM deployment. The reasons for this choice could be for – Corporate Policy of keeping all the customer data inside particular premises.
For an organization, implementing a CRM is like buying a software product and using it. But implementing CRM is a change management initiative that needs to be driven from the top to level 5. Most of the change initiatives have to be planned well, resourced well and the change needs to be trained and marketed
We have implemented CRM for quite sometime now in multiple industries. As part of these implementations, we have interacted with lots of people, ranging from executive management, IT and Business Users. Generally, it is the executive management or senior executives that initiates the requirement for CRM implementation. Some of those needs that usually triggers a
I have been with one of our prospective customer from an SMB. He has been running the organisation for the last 20 years and wants to move ahead implementing CRM. Earlier too he tried CRM implementation but did not succeed due to whatever genuine reasons he has.
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