Business Issue
The TechLiveConnect (TLC) remote tech support service provides advanced, remote technical support to consumers and small businesses. With call centre volume quickly growing from 500 to 3,000 calls per day, TLC’s remote technicians and managers realized they needed a system to automate inefficient manual processes that were unsustainable at high call volumes.
Requirements
The Solution: Sugar Professional
After evaluating SugarCRM and Microsoft Dynamics, TLC ultimately chose Sugar for its on-premise deployment option, ease of integration, and intuitive user interface. The company engaged Sugar partner Bhea Knowledge Technologies to implement its solution. To support TLC’s business, Bhea created custom modules in Sugar for every area of the call centre operation, including partners, customers, leads, opportunities, service plan sales, support cases, and customer surveys.
Business Benefits
Results
Download the Case Study
Source : SugarCRM
In a space that many believe has been dominated by one player, SugarCRM is celebrating…
IBM is ripping out a reported 67,000 internal Siebel seats that it’s been paying Oracle…
Companies continue to invest in Customer Relationship Management(CRM) to reduce costs and increase revenues −…
Custom Modules by Sugar Partner Bhea Technologies Dramatically Increase EfficiencySugarCRM, the market-leading customer relationship management…
Q] How can companies and social CRM technology providers make social projects more than just…
SugarCRM the world’s fastest-growing customer relationship management (CRM) company, today announced that its customers will take…