Our support packages are available for both application support and maintenance. If you are using SugarCRM on Demand Instance then most of the application maintenance and upgrades are done by SugarCRM automatically. But if you are using SugarCRM On Premise
Application level end user and administration support. As part of this you can use our Support Hours for any application level End User Issues, Enhancements, End User Walk-Throughs and Admin Walk-Throughs.
SugarCRM Support Hours can be used for Studio level customisations, workflow creation and report generation or any other issue that may not required code level SugarCRM Development. Bhea Support Engineers also test the instance for upgraded based on the available support hours. Once you buy the package your issue or case will be our priority.
40 Hours
SugarCRM Support Hours valid for 3 Months
60 Hours
SugarCRM Support Hours valid for 6 Months
120 Hours
SugarCRM Support Hours Valid for 12 Months
Depending on the volume of your expected support and changes you can buy any one of the packages. You will be given login to Bhea Support Portal and you can log your issue anytime.
All our Executives have SugarCRM Administration Certification and SugarCRM Developer Certification.
Managed Application Support is valid for on premise hosted SugarCRM and Private / Public Cloud hosted SugarCRM applications. Your SugarCRM application may be hosted on premise or any cloud. Bhea can provide application maintenance which includes Installation, Operating System Upgrades, Application Upgradation, Application component upgradation like MySQL, Apache, MS SQL, PHP.
One of our key strength’s is performance optimisation and hardware sizing. Please contact us if speed is an issue while accessing your SugarCRM.
SugarCRM 7 version is a big architectural change from SugarCRM 6. It has been released in Oct 2013 and has gone multiple versions and is at 7.6 version. It is good to be on SugarCRM 7.6 to use the latest features and enhancements that have been introduced.
Please Contact Us for getting your SugarCRM instance upgraded to the latest version. We have fixed price upgrade packages that will help you to control your budgets.
Our experience for more than a decade in SugarCRM installation, maintenance, integrations and performance optimisations has given us capability to offer explicit services like the following