Sugar Sell gives you what other customer management software solutions wish they could: The guarantee of outstanding user experience. Sugar continues to hold the #1 ranking for satisfaction, reliability and tech support in PCMag’s Business Choice Awards and is the only CRM people would strongly recommend to peers.
The real power of our platform is in the story that it tells — about your customers, your company and the future of your business. It’s the customer experience solution to use when you want to empower every employee with the right information, at the right time, before they even ask.
Spend less time on digging and data entry.
Tired of scouring the internet for insights on your customers and prospects? You’re going to love Sugar Hint. This popular relationship intelligence tool eliminates the need for manual research and data entry — and lets you use that time instead to sell and service your customers more effectively than ever.
Automatically gather and analyze actionable insights from a broad range of social and business data sources, all with just a name and email. Then get important updates on key accounts with real-time push notifications and alerts.
Stay steps ahead of customer needs.
The Sugar Customer Journey solution enables you to choreograph every interaction your customer relationship professionals have with your customer and supplier stakeholders. You can also track your customer’s progress through the evaluation, selection, purchasing and on-boarding steps of their journey with you.
By automating these customer journey mapping processes using your existing Sugar deployment, you ensure everyone is working together and is informed about what actions to take at every step along the way. The result: you accelerate the customer’s progress, deliver improved satisfaction and enable your employees to stay on top of their game. It’s a win-win for everyone.
Get more out of your email.
Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day. Keep your CRM, email, and calendar tools up-to-date without having to ever manually enter data.
With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365 and pull relevant data to the surface as you interact with prospects and customers in real-time. It’s the easiest way to provide the types of truly personalized experiences that create and retain customers for life.
Put important activities on autopilot.
SugarBPM™ enables Sugar Enterprise and Ultimate edition customers the ability to automate complex business processes using a CRM workflow automation engine based on BPMN standards. Automated processes provide these customers with increased productivity, re-use of best practices, and the ability to effectively manage the customer experience.
Automate your most complex business processes with drag-and-drop ease. Use SugarBPM™ to get quotes reviewed and approved, the route leads based on company size or customer location, generate email templates and so much more.