- Sales automation and forecasting
- Marketing lead management
- Support automation
- Call center automation
- Reporting & Dashboards
- SugarCRM Mobile
- Cloud or on-premise deployment
- 15GB storage
- Unlimited Studio customizations
- Unlimited online support
Sugar Professional functionality
- Enterprise opportunity management
- Enterprise forecasting
- Customer self-service portal
- Custom Activity Streams
- Native SQL reporting
- Advanced Workflow
- Phone support
- 60GB storage
- 2 sandbox instances (On-Demand)
Sugar Enterprise functionality
- 24×7 support
- Assigned Technical Account Manager
- 250GB storage
- Up to 5 sandbox instances (On-Demand)
Sugar Professional Features and Pricing Overview
Sugar Professional is aimed at small and medium businesses to quickly start using CRM. It helps sales executives manage accounts, leads, opportunities and activities. Apart from these sales team can use product catalogue, quotes and forecasting. Customer support executives can use customer ticketing modules like cases and emails.
At a base price point of $45 per user per month it is the most affordable CRM for small and medium businesses.
Sugar Enterprise Features and Pricing Overview
Sugar Enterprise Edition is designed for the Enterprises and comes with some unique features. Enterprise Edition includes all the features of Professional and the additional features are
- SugarBPM – A workflow automation engine
- Customer Self Service Portal – A portal where customers can login and access their cases and other documentation.
- Advanced field level Support for Roles and Teams.
- Product Line Items for Quotes and Forecasting.
- Dashboard configuration and Deployment for large teams.
Sugar Enterprise edition is priced at $65 per user per month.
To know more about SugarBPM please refer this SugarBPM – An Introduction
SugarCRM works on a pure price model and all editions come with full CRM features. SugarCRM offers 3 Editions and all of them are priced per user per annum. A minimum of 10 users is mandatory.
No Hidden Fees or Forced Upgrades
SugarCRM does not ask you to pay more if a new feature is to be enabled or it does not force you to upgrade to a new edition when the number of users increases. SugarCRM pricing plans are less complex than most CRM providers. Especially Sugar does not have policy of offering discounts by disabling some of the features and asking for price hike when the disabled features need to be enabled.
Complete Feature Set
SugarCRM Professional, Enterprise and Ultimate comes with the same set of basic features. It comes with all features of Marketing, Sales and Support. Unlike other CRMs that have separate products for Sales, Marketing and Support and calling them CRM Sales Cloud, CRM Marketing Cloud or CRM Support Cloud. One product and one price for all features makes it simple for choosing the product.
SugarCRM price includes a mobile application for both android and iPhone. The price includes usage of this application for each user. If customers do not want to use the mobile app or they are having other operating systems on mobile, SugarCRM renders on the mobile browser as a responsive mobile application.
Integrations and APIs
SugarCRM does not charge separately for any API call usage. There is no separate price for using these APIs, as part of your basic price you are eligible to use these API calls.
Contact Us to choose the right SugarCRM Edition for your needs.