Turn Key CRM Implementation
Implementing CRM is a challenging exercise for many organisations as it involves three key components -
Competent Implementation Partner
Internal Change Management
SugarCRM is a leading commercial open source platform that comes with latest CRM features that facilitates easy customisation and integration capabilities through the open framework. Whether adding a few fields or new modules, SugarCRM’s Studio makes implementation a simple process. The whole framework is built on the latest RESTFul Web Services Framework, which helps in easy and maintainable integration with third party components and internal systems.
Bhea comes with an experience of almost a decade in implementing and customising SugarCRM. With the experience of implementing CRM for companies from different industries, Bhea has improved the understanding and best practices of CRM for each industry. Many implementations that we have done in key markets like Singapore, US, UK and India, have helped us in continuously improving our process.
Our experience in CRM Implementation helps us in doing the following:
- Business Need / Requirement Analysis
- CRM Implementation Strategy
- CRM / SugarCRM Implementation
- Customisation and Development
- Deployment and Maintenance
- SugarCRM Training and Adoption Improvement Activities
- Upgrade and Maintenance
Bhea can be a partner in understanding your business needs to provide an effective end-to-end implementation service.
Bhea provides the skill that is needed to implement either in “out of the box” functionality or in the most complex business need for your SugarCRM Implementation. We can analyse your requirement with SugarCRM Strategy Planning boot camp and come out with a comprehensive “SugarCRM Implementation Strategy and Plan”. Once a plan is worked out, we can deploy our resource for customising, training and deploying SugarCRM for your entire organisation. During this process, we can develop your own in-house SugarCRM expert to maintain and manage your instance.
Successful CRM implementation and adoption is very challenging as employees generally resist change and control. Our CRM Strategy plan helps in understanding the company core user’s mindset and in bringing the change in subtle ways. Our Business Analysts are qualified SugarCRM certification holders to make CRM implementation easy for our clients.