SugarConnection 2019 – Paris

  • 8:00 AM — 4:00 PM
    Registration Open
  • 8:00 AM — 9:00 AM
    Networking Breakfast
  • 8:00 AM — 2:30 PM
    Ask the Experts Room Open
    Looking for expert advice on a specific question? Or maybe you’d find value in seeing our latest Sugar demos? Stop by to schedule a one-on-one “Ask The Experts” session with our customer experience specialists.
  • 9:00 AM — 10:30 AM
    Keynote – Craig Charlton, CEO
    The “New Sugar”: What it Means for You New strategy, new brand and new products – CEO Craig Charlton is charting a new future for customer experience, Sugar and your business. Be the first to see the “New Sugar” in action and discover the myriad of ways in which we are helping businesses like yours to create customers for life.
  • 10:30 AM — 11:00 AM
    Networking Break
  • 11:00 AM — 12:00 PM
    Keynote – Rich Green, CPO & CTO
    Cultivating Customers for Life: Your Product Roadmap Lifelong customers are created by consistently exceeding expectations across the customer journey. Join CPO & CTO Rich Green for an in-depth review of the new Sugar products and capabilities that help you deliver predictive insights, empower your frontline employees with real-time actionable intelligence, and anticipate and fulfil the needs of your customers – even before they realize they have them.
  • 12:00 PM — 1:00 PM
    Networking Lunch
  • 1:00 PM — 1:45 PM
    Break Out Session (3 Concurrent)
    Marketing Automation Track Sales Automation Track Customer Service Track
  • 2:00 PM — 2:45 PM
    Break Out Session (3 Concurrent)
    Marketing Automation Track Sales Automation Track Customer Service Track
  • 3:00 PM — 3:30 PM
    Networking Break
  • 3:30 PM — 4:15 PM
    Break Out Session (3 Concurrent)
    Marketing Automation Track Sales Automation Track Customer Service Track
  • 4:30 PM — 5:30 PM
    Closing Keynote – Chris Pennington, CCO
    Exceptional Customer Experiences Start with Exceptional Customer Service Earning customer loyalty begins and ends with exceptional customer service. Hear from Chief Customer Officer Chris Pennington on how Sugar can help you delight your customers every day by being more connected, more informed and more human. Sugar customers will join Chris on stage to provide practical insights on how Sugar empowers them to deliver consistently superior customer service.
  • 5:30 PM — 7:00 PM
    Networking Reception
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