SugarConnection 2020 – Sydney, Australia

  • 8:00 AM — 9:00 AM
    Continental Breakfast & Sponsor Expo
  • 8:00 AM — 3:25 PM
    Ask the Experts & Demo Room Open
  • 9:00 AM — 10:00 AM
    Introducing the New Sugar
    New strategy, new brand and new products–CEO Craig Charlton is charting a new future for customer experience, Sugar and your business. See the “New Sugar” in action and be among the first to hear Craig speak to the newest Sugar “differentiator,” which is all about you—the customer. In this presentation, discover the myriad of ways in which we are helping businesses like yours create customers for life.
  • 10:10 AM — 10:40 AM
    The New Sugar: What it Means for You
    The world’s first intelligent, no-touch customer experience platform provides the solutions you need to earn customer loyalty and create customers for life. What products are best suited to help you achieve your business goals? Hear from Vice President of Product Marketing, David Campbell, on what the new product portfolio means for you, what’s available on-premise and in the cloud, how you can easily migrate and what to do next.
  • 10:40 AM — 11:20 AM
    Refreshment Break & Sponsor Expo
  • 11:30 AM — 12:10 PM
    How Leading Brands Deliver Great CX with Sugar
    Join SugarCRM Co-Founder and Chief Strategy Officer Clint Oram to learn how customers put the power of Sugar to work to close deals faster, differentiate themselves in the market, focus on high-value initiatives and deliver exceptional customer experiences.
  • 12:10 PM — 1:10 PM
    Lunch & Sponsor Expo
  • 1:20 PM — 2:05 PM
    Sugar Market Overview
  • 2:05 PM — 2:30 PM
    Sugar Sell Overview
  • 2:55 PM — 3:25 PM
    Refreshment Break & Sponsor Expo
  • 3:25 PM — 4:25 PM
    Cultivating Customers for Life: Your Product Roadmap
    Join Chief Technical Officer/Chief Product Officer, Rich Green, for an in-depth review of the new Sugar products and capabilities that help you deliver predictive insights, empower your frontline employees with real-time actionable intelligence, and anticipate and fulfill the needs of your customers—even before they realize they have them.
  • 4:30 PM — 5:30 PM
    Creating Phenomenal CX in the Digital Age
    Alex Hunter, a brand and customer loyalty expert in the digital realm and former Head of Digital for the Virgin Group, will explore how leading companies use digital to project their brand and understand their customers. Understand how loyalty, customer experience, and digital conflict, complement and coexist to deliver a phenomenal customer experience that scales.
  • 5:30 PM — 7:00 PM
    Networking Reception & Sponsor Expo
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