{"id":5834,"date":"2015-08-21T05:30:57","date_gmt":"2015-08-21T05:30:57","guid":{"rendered":"https:\/\/tst-blog.myenterprise.in\/?p=5834"},"modified":"2025-01-14T09:12:00","modified_gmt":"2025-01-14T09:12:00","slug":"why-do-you-need-a-portal","status":"publish","type":"post","link":"https:\/\/www.bhea.com\/blog\/why-do-you-need-a-portal\/","title":{"rendered":"Why Do you Need a Portal"},"content":{"rendered":"\n<p class=\"has-drop-cap is-cnvs-dropcap-bg-light wp-block-paragraph\">The way the entire business community functions has changed drastically with improvements in smart phones and tabs. It has given professionals the freedom to work from anywhere and anytime, however the amount of information and mails that they have to manage has increased multi-fold.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This has given rise to the expectation that companies that are providing products and solutions should be available for service 24\/7.<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile has-gray-200-background-color has-background cnvs-block-core-media-text-1725355612491\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/customer-self-service-portal-crm-access.png\" alt=\"A person navigating through his smartphone - Why Do You Need a Portal for CRM | Customer Self Service Portal\" class=\"wp-image-7826 size-full\" srcset=\"https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/customer-self-service-portal-crm-access.png 800w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/customer-self-service-portal-crm-access-300x225.png 300w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/customer-self-service-portal-crm-access-768x576.png 768w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/customer-self-service-portal-crm-access-380x285.png 380w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/customer-self-service-portal-crm-access-550x413.png 550w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/customer-self-service-portal-crm-access-600x450.png 600w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/customer-self-service-portal-crm-access-760x570.png 760w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n\n<p class=\"wp-block-paragraph\"><strong>With improving tech support<\/strong>, users are able to <strong>resolve issues on their own.<\/strong> It works to the advantage of the users as there is a need to get things done<strong> at anytime from anywhere.<\/strong><\/p>\n\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">With too many items to do on their list, they also need a place where they can see all their information. This is possible only when the CRM is extended by having a Portal where they can login and see the information they are supposed to see and also interact with the company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, a customer self service portal helps customers to see all the product \/ service information, and if possible some Knowledge Based Articles to comprehend the usage of the product\/service. We offer helpful&nbsp;<a href=\"https:\/\/www.bhea.com\/resources\/faqs\">FAQs<\/a>&nbsp;(Frequently Asked Questions) to address common issues and provide guidance on using the features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-cover alignfull is-light has-parallax is-cnvs-vert-align-middle wp-elements-58561feb95d1e490d2c84c6a9559d9b8\" style=\"min-height:240px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div role=\"img\" aria-label=\"A teaser image for Why Do You Need a Portal for CRM | Customer Self Service Portal\" class=\"wp-block-cover__image-background wp-image-7017 has-parallax\" style=\"background-position:50% 50%;background-image:url(https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/08\/call-to-action-bg-image.png)\"><\/div><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<h2 id=\"empower-customers-collaborate-with-partners-build-your-custom-self-service-portal\" class=\"wp-block-heading has-text-align-center has-black-color has-text-color has-link-color wp-elements-218419ca1427d08265683c4d473d3352\" style=\"font-size:29px\"><strong>Empower Customers, Collaborate with Partners: Build Your Custom Self-Service Portal<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/bhea.com\/contact-us\/\">Contact Us for A Quick Demo!<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A&nbsp;<a href=\"https:\/\/www.bhea.com\/crm-solutions\/features\/self-service-portals\/\">customer self service portal<\/a>&nbsp;<\/strong>typically serves <strong>each customer with access<\/strong> to<strong> his own information related to the purchase.<\/strong> Also, all other information that is useful for him related to the product along with a facility to interact with the customer support team if he is facing any challenge is also provided by the portal. <\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile has-gray-200-background-color has-background cnvs-block-core-media-text-1729504711158\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-customer-self-service-portal.png\" alt=\"Customer self-service portal for viewing purchase-related information and direct interaction with support\" class=\"wp-image-7827 size-full\" srcset=\"https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-customer-self-service-portal.png 800w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-customer-self-service-portal-300x225.png 300w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-customer-self-service-portal-768x576.png 768w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-customer-self-service-portal-380x285.png 380w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-customer-self-service-portal-550x413.png 550w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-customer-self-service-portal-600x450.png 600w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-customer-self-service-portal-760x570.png 760w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n\n<p class=\"wp-block-paragraph\"><strong>An indirect benefit for the customer support team<\/strong> is that it directly <strong>connects the team with the issue, as the customer is already in contact.<\/strong><\/p>\n\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Extending the same to partners, the framework becomes&nbsp;<a href=\"https:\/\/www.bhea.com\/crm-solutions\/features\/self-service-portals\/\">Partner Portal<\/a>. Partners are nothing but consolidated bigger customers. Sometimes end customers call the partner directly rather than contacting the organisation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During that time if the partner has the right information, this portal helps him in dispatching it to the end customer quickly.<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile has-gray-200-background-color has-background cnvs-block-core-media-text-1729504810529\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-partner-portal-information.png\" alt=\"A visual illustration that shows partner portal - Why Do You Need a Portal for CRM | Customer Self Service Portal\" class=\"wp-image-7825 size-full\" srcset=\"https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-partner-portal-information.png 800w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-partner-portal-information-300x225.png 300w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-partner-portal-information-768x576.png 768w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-partner-portal-information-380x285.png 380w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-partner-portal-information-550x413.png 550w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-partner-portal-information-600x450.png 600w, https:\/\/www.bhea.com\/blog\/wp-content\/uploads\/2024\/10\/crm-partner-portal-information-760x570.png 760w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n\n<p class=\"wp-block-paragraph\">Some of the requests that come from end customers could be as simple as \u2013 <strong>asking about when the product or service is going to be delivered.<\/strong> If for such simple queries, the partner needs to contact the support team and respond back, then there is a <strong>time lag and effort usage.<\/strong><\/p>\n\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">However, if you have a <strong>portal<\/strong> and that exposes <strong>all the end customer information of the partner,<\/strong> such as, their <strong>current orders and status<\/strong>,<strong> current customer support tickets status, <\/strong>etc., it <strong>significantly reduces<\/strong> the <strong>communication bandwidth of the support team.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, when your customer base is growing and wants to make most of the<strong> tech savvy clients and partners, the Portal is a great way for success.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"The way the entire business community functions has changed drastically with improvements in smart phones and tabs. It&hellip;\n","protected":false},"author":5,"featured_media":7399,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"two_page_speed":[],"csco_singular_sidebar":"","csco_page_header_type":"","csco_appearance_masonry":"","csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"footnotes":""},"categories":[41],"tags":[64,65,66,67,68],"class_list":["post-5834","post","type-post","status-publish","format-standard","has-post-thumbnail","category-crm-implementation","tag-customer-self-service-portal","tag-partner-portal","tag-portal","tag-self-service-portal","tag-support-portal","cs-entry","cs-video-wrap"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Do You Need a Portal for CRM | Customer Self Service 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