SugarCRM Ultimate Edition
Sugar Ultimate allows large enterprises to collaborate across extended teams, publish and manage CRM functionality to customers and partners, and receive the administration and support services expected of mission-critical applications.
SugarCRM Ultimate Edition is feature wise same as SugarCRM Enterprise but with unsurpassed support directly from SugarCRM on both application and development 24 hours a day. A SugarCRM Ultimate Edition subscription includes unlimited support cases, phone support with one hour P1 response time, an assigned Technical Account Manager and Technical Support Executive. This also includes an extended SugarCRM instance health check and many more.
SugarCRM Comparison Chart
|SUGARCRM ENTERPRISE||SUGARCRM ULTIMATE|
|24x7x365 Support Hours||Available||Included for P1 cases only|
|P1 Response Time||2 Business Hours||1 Hour|
|Document Storage on Sugar||60GB||250GB|